Thank you for shopping with Shopcolormuse.

We value your satisfaction and want to make sure you fully understand how our return and refund process works. By placing an order on our website, you agree to the following terms. These policies apply to all purchases shipped within the United States.

1. 30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

To qualify for a return, items must meet the following conditions:

Be in the same condition you received them (unworn, unused, unwashed).

Include all original packaging, tags, and accessories.

Be accompanied by a receipt or proof of purchase.

Please note that returns that do not meet these requirements may not be eligible for a refund or exchange.

2. Missing Your Return Label?

No problem! Our packages do not include a pre-printed return label.

Simply email us at support@shopcolormuse.com

, and we’ll guide you through creating your return or exchange label quickly.

3. How to Start a Return

To initiate a return, contact our support team at support@shopcolormuse.com

 and include the following details:

Your order number and full name

Proof of purchase (such as a screenshot or confirmation email)

A brief reason for your return

Photo or video evidence if your item is damaged, defective, or incorrect

Once we receive and verify your request (usually within 24 hours), we’ll confirm your return via email. Approved refunds are typically processed within 14 business days. Depending on your bank or credit card company, it may take an additional 3–5 days for the funds to appear in your account.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us immediately at support@shopcolormuse.com

.

We will arrange for a replacement or exchange at no extra cost to you.

Please provide clear photos or videos showing the issue so we can resolve it promptly.

5. Exchanges

We only process exchanges for the following cases:

Wrong item received

Wrong size received

Product damaged or defective upon arrival

If you qualify for an exchange, email us at support@shopcolormuse.com

, and our team will assist you right away.

Customers will not be charged return shipping fees for defective or incorrect products.

6. Refunds

Once your return is received and inspected, we will notify you by email.

If approved, your refund will be processed within 14 business days and automatically credited to your original payment method.

Please note that your bank or payment provider may take additional time to post the transaction back to your account.

7. Order Cancellations

If you change your mind, you can cancel your order within 6 hours after placing it for a full refund.

After this period, your order may already be in processing or production, and cancellation may no longer be possible.

To avoid delivery issues, please double-check your shipping address before submitting your order.

Shopcolormuse is not responsible for losses due to incorrect or incomplete addresses provided by the customer.

Need Help?

If you have any questions about your order, return, or refund, feel free to contact us anytime at:

📩 support@shopcolormuse.com

We’re always happy to help and ensure your experience with Shopcolormuse is smooth and worry-free.